Strategy For Strengthening National Police Public Services Based On Information Technology Through A Database Management System

Abstract

The research aims to examine the Indonesian police strategy to improve technology-based public services in relation to complaints of unprofessionalism by members of the National Police. This research is qualitative research with primary data sources directly from the Indonesian police and secondary data from various sources relevant to this research. The results of this research explain that the Polri's strategy in improving public services to the community is related to the unprofessionalism of Polri members, strengthened by using the Polri database management system. This system saves data that has been stored in old filling & recoding applications. Developing new applications that are integrated with each bureau and can be accessed by all regional police to regional police. The focus of the research that will be carried out by researchers, which is different from previous researchers, lies in an in-depth study of the number of alleged abuses of authority committed by Indonesian police officers and the unprofessionalism of the positions they are currently holding through the Divpropam Polri Database Management System.