Assessment of Patient Satisfaction with the Standards of Providing Outpatient Medical Record Services Batara Guru Belopa Regional General Hospital Luwu Sulawesi Selatan, Indonesia

Abstract

Background, Patient satisfaction is a level of feeling that arises as a result of the performance of health services obtained after comparing and feeling services with very high expectations. The objective is a picture of patient satisfaction with the standards for providing outpatient medical record services at the Batara Guru Belopa Luwu Regional General Hospital, South Sulawesi. Method, descriptive with a quantitative approach, the sample technique used is Simple Random Sampling with a  sample size in this study of 200 respondents, data collection was carried out with a questionnaire. The results, the results of the consumer satisfaction assessment showed that part of the satisfaction of the service of providing outpatient medical records showed this with the statements of respondents with Responsive according to 64.5%, Assurance according to 70.5%, Tangible according to 65.5%, Empathy according  to 69.5% and Realiability    corresponding 64.5%. Standard provision of outpatient medical record services with exact assessments of 49.5% and more 50.5%. The discussion is that the provision of outpatient medical record services on the assessment of patient satisfaction is included in the appropriate assessment. Suggestions, to be able to provide patient medical record services, efforts are made to increase cooperation that can be outlined in work procedures.