Performance Evaluation of Trans Jatim Bus Service Corridor I

Abstract

At present, the public perceives public transportation as a less-preferred mode of transport. This perception is supported by the prevalence of negative stigmas surrounding public transport and the substandard condition of existing public transport fleets, which fall short of delivering quality service. This study aims to analyze the current performance and ideal conditions of public transport. A survey involving 437 public transport users was conducted to gather data. The results indicate that while 68% of respondents consider public transport an important alternative for mobility, several performance aspects require significant improvement. Specifically, the average load factor exceeds 85%, indicating overcrowding during peak hours, while the average headway of 25 minutes is deemed too long by 72% of users. Furthermore, the study highlights user preferences for an ideal public transport system, such as increasing the fleet size by 30% to reduce overcrowding and optimizing schedules to achieve a headway of 10-15 minutes. These findings provide concrete recommendations for policymakers and operators to enhance public transport performance and better meet community expectations.