Measurement of Total Quality Management (TQM) in Education

Abstract

 The integration of Total Quality Management (TQM) within the educational sector is aimed at enhancing the overall quality of learning processes and outcomes. TQM is grounded in the principle that ensuring quality is a shared responsibility involving every stakeholder engaged in the education system. This study employed a library research method, which involves gathering and analyzing scholarly literature that focuses on how TQM is measured and implemented in educational settings. Several critical factors influence the successful application of TQM, including strong leadership from the school principal, active involvement of all stakeholders in the educational environment, the presence of a reliable and efficient system for evaluation and measurement, and the consistent provision of professional development and training for school personnel. Effective TQM implementation requires long-term commitment and continuous improvement efforts to fulfill the educational mission of providing satisfaction not only to students but also to parents and the broader community. Moreover, the success of TQM in educational institutions is significantly driven by the collaborative partnership between schools, families, and the community. These three pillars must operate in synergy to support the sustainable growth and advancement of the school. In light of this, the study emphasizes the need for accurate and comprehensive tools to assess the implementation of TQM in educational environments. Through such measurement, institutions can determine whether their quality management strategies are effectively contributing to institutional success or if further improvements are necessary