Problems Encountered of Employee in Hospitality and Tourism Industry in the Municipality of Naval in Biliran Province

Abstract

Hospitality is about serving the guests to provide them with a feel-good effect. The guest is treated with utmost warmth and respect and is provided the best services.  Hospitality is all about offering warmth to someone who looks for help in a strange or unfriendly place. It refers to the process of receiving and entertaining a guest with goodwill. The researchers used the descriptive method of research in order to determine the problems encountered by the employees since it involved collecting data in order to answer the questions concerning the status of the study. The study used mean and frequency percentage. Weighted mean was used for the analysis of the data. Based on the findings, the problems of employees in tourism and hospitality are bossy customers, delayed salary, and a lower rate of salary for the management problem. The study suggests that the management should pay on time so that workers will no longer feel tired of their work. In order to maintain trust and dedication towards the work of the employee, the management should provide good incentives that serve as their motivation.